Privacy Policy

This Privacy Policy outlines how Spirit Casino ("we", "us", or "our") collects, uses, shares, and safeguards personal information provided by users ("you" or "your") when accessing and utilizing our website and services. This policy applies to all visitors and registered users residing in New Zealand. By using the Spirit Casino website, you agree to the terms described herein.

1. Information We Collect

We collect personal and non-personal information to facilitate your use of our services, ensure legal compliance, and enhance your experience. The types of data we may collect include:

• Identity Data: Full name, date of birth, and government-issued identification documents.
• Contact Data: Residential address, email address, and telephone number.
• Account Data: Username, password, account preferences, and activity logs.
• Financial Data: Payment card details, bank account numbers, and transaction records.
• Technical Data: IP address, browser type, device information, and browsing patterns.
• Usage Data: Information about how you use our website and services, including gaming activity.
• Communications Data: Records of correspondence with customer support and promotional preferences.

2. Purpose and Legal Basis for Processing

We process your personal information under the following legal bases and for the following purposes:

• To verify your identity and eligibility for our services in compliance with legal and regulatory obligations.
• To facilitate transactions, manage your account, and provide customer support.
• To detect and prevent fraudulent or unlawful activities and ensure security of our website and services.
• To personalize content, deliver targeted communications, and improve the overall user experience.
• To comply with applicable laws, regulatory requirements, and requests from government authorities.

3. Data Sharing and Disclosure

We may share your personal information with third parties only in accordance with this policy and applicable law. Categories of recipients include:

• Payment service providers and financial institutions for payment processing and fraud prevention.
• Identity verification and anti-fraud agencies to comply with legal and regulatory requirements.
• Technology and analytics providers assisting in website operation and user experience enhancement.
• Regulatory bodies, law enforcement agencies, or governmental authorities as required by law or for the protection of our legal rights.
• Other entities in connection with a merger, acquisition, or transfer of business, provided appropriate safeguards are in place.

4. International Data Transfers

Your information may be transferred to, and stored at, locations outside New Zealand, including jurisdictions that may not provide the same level of data protection. In such cases, we ensure that appropriate legal safeguards are in place, such as contractual clauses or other approved mechanisms, to protect your data in accordance with applicable privacy laws.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on statutory requirements, the nature of the data, and the purpose of processing. When your information is no longer required, it will be securely deleted or anonymized.

6. Security Measures

We implement technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, secure server environments, access controls, and regular security assessments. While we strive to maintain a high standard of security, no system can guarantee absolute protection.

7. Your Rights and Choices

As a resident of New Zealand, you have certain rights regarding your personal information, subject to applicable law. These rights may include:

• The right to access and request a copy of your personal data held by us.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion or restriction of your data under certain circumstances.
• The right to object to certain types of data processing, including direct marketing.
• The right to withdraw consent for processing where consent is the legal basis.

To exercise your rights, please contact us using the details provided below. We may require verification of your identity before responding to such requests.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance functionality, analyze website usage, and deliver tailored content. You can manage your cookie preferences through your browser settings. For more information about the types and purposes of cookies used, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party sites or services that are not operated or controlled by Spirit Casino. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any external websites you visit.

10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. Any updates will be posted on this page with the revised effective date. We recommend reviewing this policy periodically to stay informed of any changes.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at: [email protected]. We are committed to addressing your inquiries in a timely and transparent manner.

12. Governing Law

This Privacy Policy is governed by the laws of New Zealand. Any disputes or claims arising in connection with this policy shall be subject to the exclusive jurisdiction of the New Zealand courts.